From mhoye@prince.carleton.ca Mon Apr 30 11:21:56 2001 Date: 8 Mar 2001 19:07:38 GMT From: Michael Hoye Newsgroups: rec.arts.sf.written.robert-jordan Subject: Re: TAN: You know Juno? In article <3AA7C8EF.449DED54@hoopyfroods.org>, Frank van Schie wrote: >Janet Quick wrote: >> >> I learned my lesson when an otherwise intelligent friend was heard saying "I >> can't get yahoo to read my email, so I'll just stick with Internet >> Explorer." What? No, I don't even want to know! I didn't even ask. > >That is a very good tech-support mindset. > >Whenever you hear "The internet isn't working", it's very often just >E-mail. "Could you tell me what lights are lit up on your modem, sir?" "Listen, the problem isn't at my end. It's been working fine up until now. The problem is with your [expletitive list of choice] service." "Sir, I'll need to check out your setup before I can send anything to our network staff." "I'm telling you, it worked fine here yesterday! I haven't changed anything! It's a problem at your end! This service is terrible. I want to talk to your supervisor!" "Sir, I'm not going to pass you to anybody until I've had a chance to look at your setup." "That's unacceptable! I want to speak to your supervisor right now!" "Sir. What. Lights. Are. Lit. On. Your. Modem." "Uh... there are no lights on my modem." "You'll notice a switch on the back, then. Could you turn the modem on?" "Ok..." [half a minute] "Uh... they're green now." "Ok, try connecting now." "It works now." "Remarkable, isn't it?" >Especially when those people right off the bat claim to be 'system >managers'. They are invariably the worst. "Listen: I'm a computer expert..." -- Mike Hoye