From jrowat@prince.carleton.ca Wed Aug 16 03:09:25 2000 Newsgroups: rec.arts.sf.written.robert-jordan Subject: Re: WoT game From: John Rowat Date: 16 Aug 2000 08:09:25 GMT As roses wither, so does Jeff Huo: > jrowat@prince.carleton.ca says... >> As roses wither, so does The Great Gray Skwid: >> > You working Bob jobs, John, or is this on your own time stuff? >> >> If it was my own time, I'd just tell the person to go fuck themselves . I >> can't do that. > CLUELESS USER CALLING JOHN AFTER HOURS: "Hello! I'm having > trouble saving a file in *.rtf..how do I do that?" > JOHN: "Masturbate." Don't joke about that - it's happened. "Thank you for calling $ISP, my name is John, how may I help you?" "Is Cynthia there?" "If I can put you on hold for one moment, I can go check. IS that alright?" "Yeah, sure" "Thank you for holding, Cynthia isn't in today. On the other hand, I can help you, if you'd like" "No, I want to talk to her. Give me her home number." Then there are the times when, due to routing problems, you have to get the customer to run a traceroute and send it to you. Since support@$ISP is hard to get to from where we are, we have to get them to send it to our personal $ISP addresses - which nobody is dumb enough to use for personal business, most of the time. Now, given that you fixed their problem this time, and were nice and courteous (unlike all the the support guys in their head, wo are rude and nasty for some reason), do you think you'll EVER get them to stop emailing you directly for support? Some clue in when you either bounce their mail or forward it to the right place, but some don't. One guy was sending 3-4 requests per day to Cynthia's[1] account, and he got angry when somebody other than her responded because she'd forwarded them to support@$ISP. -John -- "Nice going, John. Now the antedeluvian is crying." -Rich Salyniuk [1]: Cynthia attracts the real weirdos, though. I think it's because she's female and they're stupid.